I found an article on Health Assessment that this group may find helpful. It
is from the British Medical Journal, May 20, 2000, by Karen Lock
http://bmj.com/cgi/content/full/320/7246/1395
This is a big goal in the US in order to identify those people who are
having trouble handling their disease. Usually Case Management is assigned
to assist in getting them on the right tract. Improves quality, saves
dollars, and improves patient satisfaction. Anne Llewellyn