Not sure of your context--this relates to your needs if you are in a healthcare setting. The American Medical Association has developed a 360 degree patient communication assessment 'process.' It is quantitative and qualitative (surveys and focus groups) and examines 9 foundations including culture, laguage and literacy. It has been developed by a large group of professionals and has been tested and used in several settings. They see these 9 components as key to effective communication and the provision of ethical care.

You can find the tools here and use them yourself: http://www.ama-assn.org/ama/pub/physician-resources/medical-ethics/the-ethical-force-program/patient-centered-communication/organizational-assessment-resources.shtml

Consultants have also been trained to use the tools and can provide the follow up recommendations and training to effect change.

I have some other tools from other settings that I can share--on the road now but will post when I return.


Cheers

Janet



Janet Rhymes MA
Logical Minds Consulting
training . facilitation . strategic projects
Nova Scotia CANADA


---- Kathleen Garbe <[log in to unmask]> wrote: 
> Please share your results, Steve. Thanks.
> 
> 
> 
> 
> On Wed, Sep 15, 2010 at 9:12 AM, Steve Pedersen <[log in to unmask]> wrote:
> 
> > Is anyone aware of assessment tools for measuring racism, discrimination,
> > the quality of intercultural relations?
> > Are quantitative tools available?
> >
> > Thank you,
> >
> > Steve
> > To leave, manage or join list:
> > https://listserv.yorku.ca/cgi-bin/wa?SUBED1=sdoh&A=1
> >
> >
> 
> 
> -- 
> Live Well,
> 
> Kathie
> 
> Dr. Kathie C. Garbe, Ph.D; CHES
> Associate Professor
> 222 Weizenblatt Hall-CPO 2730
> University of North Carolina- Asheville
> Asheville, NC 28804
> (828) 251-6514  [log in to unmask]
> fax: (828) 250-3856
> 
> To leave, manage or join list: https://listserv.yorku.ca/cgi-bin/wa?SUBED1=sdoh&A=1
> 

To leave, manage or join list: https://listserv.yorku.ca/cgi-bin/wa?SUBED1=sdoh&A=1