Camy and All, I don't doubt you had a horrible experience, but you should know that people have had other experiences. I saw Hal on Broadway 40 years ago and 4 years ago, and both times he was delightful, inspiring -- and easy to hear. It sounds, from your description, that there must have been some terrible problem with the acoustics in the hall or the sound system. Or Hal was terribly ill and should not have performed at all -- and since he is very meticulous about his performances, that would have been an unfortunate misjudgment. In any case, if the audience was irritated by the acoustics, I'm sure that he was too -- it's not as if he wouldn't be able to tell -- and I'm sure that would have thrown him into a funk. I have twice invited him to lecture at my university and to meet students and community members, and he was informative and gracious, a real easygoing person to be with. I don't know about his response to touching, except that I do know that it takes him hours to put on his make up and additional hours to take it off, and it's painful. He often meets people after performances in costume and make up (which accounts for why students are perplexed to see me in a photo standing next to Mark Twain). However, given the situation, I can understand him being terribly irritated. Also, even though Hal is no Brad Pitt in terms of celebrity hoo-hah, he does get strange encounters with people. If you've ever been with people like movie actors who inspire crazy responses (I once had Patrick Stewart lecture, and though we tried to keep it mum, there were a few odd squeals and several students so rattled they drove their bikes into walls), you can imagine the fear of looniness that many actors develop, perhaps excessive. In any case, this does not eliminate the badness of your experience -- or the amount of dough you laid out -- but it could perhaps bring you a different perspective. I would suggest listening to the video of his 1967 Hallmark TV performance -- the audio should be clear. He received his standing ovation the night you attended because he has done so much to keep Twain in people's hearts, even if that night was a bomb. He keeps a journal of every performance, and each one is different, none precisely the same, the material always at least slightly different, and his evaluations as accurate as he can make it. I'd like to see his notes on that one. Hilton