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Director, Student Progress & Intervention Support
University of Toronto
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Toronto, ON
$127,462–$212,438 a year -  Full-time
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Pay
$127,462–$212,438 a year
Job type
Full-time
Shift and schedule
Overtime
Weekends as needed
Benefits
Pulled from the full job description

   - Work from home

*Date Posted: *10/04/2023
*Req ID:* 34196
*Faculty/Division:* Vice-Provost, Students
*Department:* Student Experience
*Campus:* St. George (Downtown Toronto)


*Description:*

Reporting to the Executive Director, Student Experience (ED), with a dotted
line to the Senior Executive Director, Student Mental Health, Systems,
Policy and Strategy (Sr ED), the incumbent is accountable for the
development, implementation and management of strategic services and
supports designed to support faculty and staff who are working with
students with significant and complex issues that impact their ability to
succeed in university studies. The incumbent provides leadership,
supervision, direction, and management to a team of professional staff
specializing in supporting serious, challenging, and complex student
issues. S/he/they will have primary accountability for the management of
human resources, financial and unit organizational performance. This
includes the development of new initiatives that will support
organizational changes, policies and procedures and data and reporting. In
the context of this leadership role, the Director, Student Progress &
Intervention Support (Director) will assume a modified caseload and provide
intervention and case management services.


Working closely with senior academic and administrative leadership from
across the University, the Director ensures that the overall support
provided to faculty and staff, and ultimately students, is
well-coordinated, responsive to the community needs, and delivered in the
most effective manner. The Director also plays a key role across the unit
and at the wider institutional level, providing leadership in the
interpretation and application of relevant University policies connected to
students of concern. While primarily located on the St George campus, the
Student Progress & Intervention Support Team collaborates and provides
support at UTM and UTSC campuses as needed.


Within the framework of the University’s academic plans, the Director plays
a pivotal role in promoting sharing and collaboration between divisions and
in communicating progress in enhancing the student experience to the campus
community, particularly to students. Additionally, the Director will work
with the Sr ED to ensure alignment with the institutional student mental
health strategy. The Director is a member of the senior leadership team in
Student Life and the Tri Campus Mental Health Team and demonstrates a
commitment to the University’s principles of equity and inclusion. The
incumbent manages relationships with multiple internal stakeholders and
external stakeholders, partners, and organizations.


As a leader and a mentor, the Director will work synergistically with staff
and faculty throughout the University and manage a staff of high-caliber
professionals and assume overall responsibility for human resources, labour
relations and financial management including dispute resolution and
compliance of collective agreements. The incumbent supervises and manages
the staff and the quality and efficiency of work, ensuring the structure
and duties are meeting operational objectives in the most effective way.


*Essential Qualifications:*

*(MINIMUM)*


*EDUCATION:*


Graduate Degree in education, nursing, clinical psychology, social work or
a related discipline, or an equivalent combination of education and
experience. Member of a regulated health discipline or profession.
Additional leadership training and education inclusive of human resources
management, financial and data management, strategic planning are strongly
recommended and considered an asset.


*EXPERIENCE:*


Minimum eight years or more of both direct service and leadership
experience in a university educational environment with an emphasis on
problem solving, case management, academic advising, crisis response,
project and program development, design and implementation, and policy
development and interpretation, specifically in the context of supporting
students experiencing difficulty making progress in their academic programs.


Demonstrated skill in working with students whose issues intersect with
university life and academic achievement.


Extensive knowledge of and experience with academic, support and university
structures (how the university works), including a holistic understanding
and approach in supporting students experiencing difficulty making progress
in their academic programs.


Experience in supervising/managing a team and operational leadership that
encompasses the administrative and managerial accountabilities of this role.


*SKILLS:*


Demonstrated understanding of the complex university environment where
student situations may arise in the context of both academic and health
related concerns. Knowledge of both the domestic and international context
that is relevant to current University of Toronto context. Demonstrated
experience and knowledge of mental health issues experienced by students in
the context of an academic setting.


Ability to work effectively and collaboratively with professional staff in
the University, to set-up networks of aid and response for students whose
continual or recurring needs compromise their ability to fulfill the
essential duties of being a student.


Demonstrated leadership experience managing financial and human resource
accountabilities in a unionized context.


Experience utilizing a proactive approach to program implementation and
complex problem solving.


Demonstrated ability in collaborating effectively with senior
administrators, and a diverse group of colleagues and staff. Ability to
communicate effectively with front-line staff as well as senior academic
administrators about issues facing students with continual or recurring
complex needs.


Knowledge of human development, mental health and evidence-based approaches
to working with clients/students in a post-secondary context.


Ability to work across cultural and language differences. Fundamental
understanding and commitment to promoting and sustaining the benefits of
equity and diversity in higher education.


Excellent oral and written communication, leadership, organizational and
interpersonal skills. Ability to exercise patience, tact, judgment, and
discretion. Demonstrated ability to relate to students in a way that builds
trust and confidence. Ability to work in a highly diverse community with
students from varied backgrounds and a variety of age groups, presenting a
range of difficulties and personal issues. Ability to work as an effective
adult-educator for the purpose of curriculum development, implementation,
delivery and evaluation.


High degree of technical proficiency in Microsoft Office Suit inclusive of
Excel and other software applications necessary for administrative and
leadership roles. Capacity to learn and acquire proficiency in additional
software applications necessary for this role (Finance, HR etc).


*OTHER:*


Ability to establish collaborative relationships with supervisors and
colleagues and negotiate to prioritize work, manage competing e demands in
a dynamic work environment. Proven ability to exercise sound judgment,
manage matters of extreme sensitivity and confidentiality. Demonstrated
commitment to optimization of work efficiency and rationalization of
procedures. Ability to work evenings and weekends when needed essential.


This leadership role requires on-site presence at the University with
option for work from home when appropriate and to be negotiated with
supervisors.


*Closing Date: *10/18/2023, 11:59PM ET
*Employee Group:* Salaried
*Appointment Type*: Budget - Term *This is a two (2) year Term with the
possibility of renewal.*
*Schedule:* Full-Time* Overtime may be required at times.*
*Pay Scale Group & Hiring Zone: *PM 6 - Hiring Zone: $127,462 - $148,705 -
Broadband Salary Range: $127,462 - $212,438
*Job Category: *Administrative / Managerial

-- 
*Corina Thompson*

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