The Canadian Operational Research Society and Clinical Informatics at the Toronto Hospital present Dr. William Pierskalla Dean of the Anderson School of Management UCLA Strategic Planning and Operations Management of the Health Care Delivery System Health care delivery systems are interesting because of their multiple, competing objectives. Problems in this arena often have political, social and economic overtones, as well as managerial and technical aspects. These value/priority conflicts cause countries to make significant changes to their health care systems. These changes are driven by cost, quality, availability, accessibility, consumer choice, technology, and fear of pain and death. Many nations employ some elements of managed care, managed competition, and global budgeting or implicit price controls. Each of these has important implications for management and research. Operations research and management science (OR/MS) will be essential for improved rationalization of these systems. The need for, and use of, OR/MS in health care has a long, extensive, and successful history. In some cases where OR/MS has been used, the work was a direct application of knowledge gained in other areas of business. In other cases, the unique aspects of health care delivery has required the creation of new OR/MS solutions. We present some of the many problems facing the delivery of health care in an environment of multiple objectives and constrained resources. For these problems, OR approaches that have proven successful and/or insightful will be discussed. ___________________________________________________________________________ William Pierskalla is the Anderson Professor and Dean of the Anderson Graduate School of Management at UCLA. He holds a BA in economics and an MBA from Harvard, an MA in Mathematics from the University of Pittsburgh and a MS in statistics and a PhD in operations research from Stanford University. His current research interests include operations management, global competition, and the management of health care delivery. Dr. Pierskalla is a Past President of both the International Federation of Operational Research Societies (IFORS) and the Operations Research Society of America (ORSA). Wednesday, September 3, 1997 Nursing Residence Ampitheatre The Toronto Hospita 90 Gerrard Street East Toronto Lunch at 11:45; Seminar at 12:30 Cost: $10.00 ----------------------------------------------------------------------------- For more information or to reserve a place call: Allison Hewlitt (416) 978-6924 ext 202 email: [log in to unmask] Amy Fish (416) 340-4800 ext 8057 email: [log in to unmask]