With apologies for cross-posting.

>
> The Professional Learning Centre
> Faculty of Information Studies, University of Toronto
> presents a two-day course in Ottawa
>
> DESIGNING PRODUCTS AND SERVICES
>
> Dates: Tue. & Wed., Feb. 17-18, 2004
> Instructor: Stephen Abram
> Location: The Business Inn, 180 MacLaren Street (at Elgin)
> Fee:$495
>
> The conceptualization, design, and development of products and
> services has become a critical skill for today's information
> managers. Its importance is evidenced by the virtualization of
> library and information operations, the emergence of portals and
> intranets, as well as the design of ancillary services such as
> research operations and training programs. The successful managers
> will be those who can define, develop, introduce and improve their
> services and products. On completion of this course participants will
> have a clearer grasp of the complexities of product and service
> design, with particular emphasis on electronic products and services;
> an understanding of the product and service design process with
> illustrations from case studies; the right questions to ask as their
> projects proceed; and the confidence needed to adapt to these new
> challenges.
>
> COMMENTS FROM PREVIOUS REGISTRANTS
> "An unparalleled opportunity to learn from an industry leader!"
>
> "Stephen is a very beguiling speaker. He's fun to listen to and he
> gets you thinking."
>
> "I am totally amazed at the wealth of information he supplies. I can
> see myself applying a lot of what I learned in multiple projects."
>
> Students who complete this course will earn credits towards the
> Professional Learning Certificate in Managing Information
> Enterprises.
>
> To register, visit the PLC website:
> plc.fis.utoronto.ca/Groupcourses.asp?courseid=46&groupid=7
>